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Le MikadO – Privacy Policy

Effective Date: October 1, 2025

1. Introduction

Le Mikado (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.lemikado.com (the “Website”), and when you purchase our flowers, gifts, or use our services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Website.

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). We collect this information from the following sources:

2.1 Information You Provide Directly to Us

This includes information you provide when placing an order, creating an account, subscribing to our newsletter, or contacting customer support:

• Identity and Contact Data: Full name, email address, phone number, billing address, and delivery address.

• Order Information: Details about the products purchased, the delivery date, and specific delivery instructions.

• Recipient Information: Name, address, and phone number of the person receiving the flowers (the recipient).

• Message Card Content: Any personal message you choose to include with the gift.

• Account Credentials: Username and password if you create an account.

2.2 Payment Information

When you make a purchase, your payment information is collected and processed by our third-party payment processors ([List your processor, e.g., Stripe, PayPal, local bank gateway]).

We do not store your full credit card details on our servers. This data is encrypted and handled directly by the payment processor in compliance with industry security standards (e.g., PCI DSS).

2.3 Automatic Data Collection (Usage Data)

When you visit our Website, we automatically collect certain information about your device and usage:

• Technical Data: Internet Protocol (IP) address, browser type, operating system, device type.

• Usage Data: Pages viewed, the time spent on pages, links clicked, and the date and time of access.

• Location Data: General location data inferred from your IP address.

3. How We Use Your Information

We use the collected Personal Information for various purposes, including:

• To Fulfill Your Order: Processing your purchase, arranging delivery, and communicating with you about your order status.

• To Provide Customer Support: Responding to your inquiries, complaints, and service requests.

• To Personalize Your Experience: Customizing our services and content (e.g., product recommendations) based on your past purchases.

• For Marketing and Communications: Sending you promotional emails about new products, special offers, and seasonal arrangements, subject to your communication preferences (opt-in/opt-out).

• For Security and Fraud Prevention: Protecting our Website and systems from fraud, unauthorized transactions, and unauthorized access.

• For Business Analytics: Analyzing sales, website usage, and trends to improve our products and services.

• To Comply with Legal Obligations: Meeting any applicable legal or regulatory requirements.

4. Disclosure of Your Information

We may share your Personal Information with the following parties:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business and providing our services, including:

• Delivery Partners: Sharing the recipient’s name, address, and phone number with our florists and delivery drivers to complete the delivery.

• Payment Processors: Sharing billing details to securely process payments.

• IT and Hosting Providers: Sharing technical data for website operation and maintenance.

• Marketing and Analytics Platforms: Sharing usage data for targeted advertising and website improvement.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of Le Mikado; (c) prevent or investigate possible wrongdoing in connection with the Services; or (d) protect the personal safety of users or the public.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your Personal Information. These measures include using Secure Sockets Layer (SSL) encryption for data transmission, securing our servers, and restricting access to Personal Information only to employees and contractors who need it to perform their jobs.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to protect your Personal Information but cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain order information for a period of 5 to 7 years to comply with tax and warranty obligations.

7. Your Data Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the Personal Information we hold about you.

• Correction: Request correction of any inaccurate or incomplete Personal Information we hold about you.

• Deletion (Right to be Forgotten): Request that we delete your Personal Information, subject to certain legal exceptions.

• Object or Restrict Processing: Object to or ask us to restrict the processing of your Personal Information in certain circumstances.

• Withdraw Consent: Withdraw your consent to our processing of your data at any time (this does not affect the lawfulness of processing based on consent before its withdrawal).

To exercise any of these rights, please contact us at CustomerCare@lemikado.com.

8. Cookies and Tracking Technologies

The Website uses “cookies” and similar tracking technologies to enhance your experience. A cookie is a small file placed on your device. We use cookies to:

• Remember items in your shopping cart.

• Analyze website traffic and usage patterns.

• Personalize content and provide targeted advertising.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you believe your child has provided us with Personal Information, please contact us immediately, and we will take steps to remove that information from our servers.

10. International Data Transfers

As an e-commerce business, your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using the Services, you consent to the transfer of this information to Cloud Server in UAS and other locations where we operate.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: CustomerCare@lemikado.com

• Telephone: (961) 21 327529 / 01 215016

• Address: 228 Saad building, Selim Bustros street, Tabaris, Lebanon